LSS CRM Refund Policy and Process

LSS Marketing Software – Refund Policy

Last updated: June 6, 2025

1. Eligibility Window

Refund requests submitted outside these windows are ineligible.

2. Cancellation Requirement

• A refund can only be issued after the account is fully cancelled.

• If you choose to pause your subscription instead of cancelling, no refund will be provided for the paused period.

3. How to Request a Refund

1. Cancel your account using the cancellation form: https://learn.loansigningsystem.com/cancel

2. Once cancellation is confirmed, contact our support team (or reply to your cancellation confirmation email) and include:

   • Account email address

   • Date and amount of the charge you’re disputing

   • Last four digits of the payment card (if applicable)

4. Refund Processing Time

• Approved refunds are typically returned to the original payment method within 5 – 10 business days after the cancellation is processed.

• Processing times can vary depending on your bank or credit-card issuer.

5. Additional Terms

• Refunds are for subscription fees only; transaction or foreign-exchange fees charged by your bank are not covered.

• We do not provide prorated or partial refunds outside the eligibility windows.

• This policy applies to LSS Marketing Software subscriptions purchased directly through Loan Signing System. Third-party marketplace purchases must follow the marketplace’s refund procedures.

By subscribing, you acknowledge and agree to this refund policy. If you have questions, please reach out to our support team before making any changes to your account.