How to Purchase a Phone Number in LSS CRM

Step 1: Navigate to Phone Number Settings

• From your LSS CRM account, click Settings.

• Select Phone Numbers under Business Services.

• Click the blue + Add Number button and choose Add Phone Number from the dropdown.

Step 2: Add Phone Numbers

• Enter up to 10 phone numbers at once.

• Assign labels like Mobile, Home, Work, etc.

• Check Primary to set the main number.

Search Filters:

• Search by digits or phrases (match first, last, or any part of the number).

• Filter by capabilities: SMS, MMS, Voice.

• Choose Number Type: Local or Toll-Free.

Step 3: Buy a Number

• Select your desired number.

• Click Proceed to Buy to complete the purchase.

Important Notes

• International Numbers: Regulatory bundles or addresses are required for numbers outside the USA and Canada.

• Area Code Availability: Numbers come from Twilio and availability changes frequently. Popular area codes (e.g., NYC 212, LA 310) may be limited.

• If your desired area code is unavailable:

  • Try nearby or overlay area codes (e.g., 424 for LA).

  • Consider toll-free or national numbers.

  • Contact LSS CRM Support to request specific area codes or availability updates.