The Conversation AI is an advanced feature that leverages AI technologies to enhance customer interactions with your business. The Bot solves complex problems and provides safer, more accurate answers than any AI Chatbot on the market.
The Conversation AI bot has 3 modes for your account:
OFF: This is the default mode where the conversation AI feature is inactive. Bot training and bot trial are still active to train and test the bot before launching the bot
Suggestive: The bot responses are available inside the message composer box for the sub-account user to send as is or edit before sending.
Auto-Pilot: The bot automatically responds to a contact on behalf of the business.
The bot currently supports the following channels:
SMS
FB
IG
Web Chat (SMS Chat)
Live Chat
GBP (Google Business Profile)
You can select which channels you'd like the bot to communicate through by going to "Settings" > "Conversation AI" and adding the channels via the "Supported Channels" dropdown.
