How Do I Set Up Reply and Forwarding Addresses in LSS CRM?

Step 1: Navigate to Email Settings

1. From the main dashboard, click on the Settings gear icon (usually found in the lower-left corner).

2. In the settings, under Business Services select Email Services.

Step 2: Access Reply & Forwarding Settings

1. Under Email Settings, locate the "Reply & Forward Settings" tab or section.

2. Click to open the configuration panel.

Step 3: Set the Reply-To Address

1. In the Reply-To Address field, enter the email address where you want to receive replies (e.g., support@yourdomain.com).

2. Ensure this inbox is monitored by your team.

3. Click Save or Apply to confirm.

Note: If left blank, replies may default to the sender address used in the email campaign.

Step 4: Add a Forwarding Address

1. In the Forwarding Address field, enter the email address where copies of emails should be sent (e.g., manager@yourdomain.com).

2. This can be used for team visibility, compliance, or backup purposes.

3. Click Save or Apply.

Step 5: Test the Configuration

1. Send a test email from LSS CRM.

2. Check that:

   • Replies are received at the Reply-To address.

   • Copies are forwarded to the designated Forwarding address.

Step 6: Monitor & Adjust as Needed

• Periodically review these settings to ensure they're still aligned with your communication workflows.

• Update addresses if team members or processes change.